MOD-X COLLECTION
MOD-X Collection by STOFFEX – made from luxurious modal fabric for exceptional softness, durability, slim fit, breathability, and all-day premium comfort with modern style.
COLLECTIONS
Frequently asked questions
What is the return policy?
At STOFFEX, your comfort and satisfaction come first.
To ensure hygiene and fairness, we follow a simple and transparent policy:
1. Eligibility: Due to hygiene reasons, underwear cannot be returned or refunded once tried or worn.
2. Exchanges are allowed only for unused, unwashed, and unworn products with original tags and packaging intact.
3. Exchange Window: You can request an exchange within 7 days of delivery if you receive a wrong size, color, or defective product.
4. Process:Contact our support team at Contact@stoffex.com Once approved, we’ll arrange a pickup and send a replacement within 5–7 business days.
5. Non-Returnable Items: Products showing signs of wear, wash, or damage caused after delivery.
6. Customized or discounted items (if applicable).
7. Refunds (if applicable): Refunds are processed only if a replacement is unavailable.
Credited to the original payment method within 5–7 business days after inspection.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.